We will get through this…
I hope that you and your families are safe as the world grapples with this unprecedented catastrophe.
These are very difficult times for our industry. The spread and impact of the coronavirus has taken most of us by surprise, and the government mandates of social distancing affects our businesses greatly. The COVID-19 pandemic is a challenge we must face together. We at Tokeet want to help our customers weather this storm as much as we can. Therefore, we are immediately implementing the following initiatives, no action is needed on your part.
What we are doing to help:
- Current paid customers with account addresses in Italy, with properties in Italy will be given the next six (6) months of their Tokeet subscription for free.
- Customers who previously committed to a yearly plan will receive a two-month extension on their contracts. Your extra months will be billed at the discounted rate when their time comes.
- The previously announced platform fee will be deferred indefinitely. In addition, the auto invoicing features will still be released as planned.
- New user trials will be extended from 15 to 30 days to allow a longer consideration window.
On our side, we are doing everything we can to ensure that the entire Customer Support, Product Management, and Engineering teams are working to help you. We have also opened a topic on our Community Board for discussing the impact of COVID-19 on our industry and what strategies can help us cope with it.
We hope that these measures will be helpful to you in maintaining your business health through these challenging times. As the pandemic progresses we will consider additional initiatives to help our customers and will follow-up with further announcements.
Best wishes,
Kwesi Steele
Tokeet CEO
Welcome to Tokeet’s Podcast — your trusted source for insights, trends, and strategies shaping the vacation rental industry. Each episode features expert interviews, data-driven analysis, and practical tips to help property managers grow their businesses, improve guest experiences, and stay ahead in a rapidly evolving market. Whether you’re new to short-term rentals or managing a large portfolio, tune in to stay informed and inspired.
A guest saying “I’ll report you to Airbnb” can feel serious, but it is not always extortion.
In this episode, we break down the line between a platform complaint and review pressure tied to an unwarranted refund, payment, or benefit.
You’ll hear what messages matter, what evidence to save, and why the full thread is stronger than a cropped screenshot. We also cover how to respond without admitting unverified facts or paying to stop a review.
The goal is a cleaner record, a calmer response, and fewer repeat disputes.
Key Takeaways:
✅ “I’ll report you” is platform escalation, not automatic extortion
✅ Review pressure matters when it is tied to a demand
✅ The full thread protects context better than a cropped screenshot
✅ Refunds should address verified issues, not silence reviews
✅ Recurring complaints belong in operations, not support notes
Related Links:
Company: https://www.tokeet.com/
Blogs: https://www.tokeet.com/blog/
Blog: Airbnb Extortion Policy: What Threats Actually Qualify 👉https://blog.tokeet.com/airbnb-extortion-policy-explained/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com
