Van Breugel Vastgoed-Beheer Property Management Automated Success with AdvanceCM

Customer: Luc Gold, Owner of Van Breugel Vastgoed-Beheer
Properties: Diverse portfolio of hotels & holiday homes across the Netherlands, Spain, Curaçao, and Bali (and growing)
Product: AdvanceCM (previously used various other PMS systems)
Focus: Scaling operations, enhancing efficiency, leveraging AI automation, exceptional support, cost-effective solutions, managing diverse property types internationally

Running a successful property management company isn’t easy, especially when you’re thinking big. Meet Luc Gold, the force behind Vastgoed-beheer, a company that manages all sorts of properties, from cozy holiday homes to bustling hotels. 

Luc’s vision stretches across borders, with properties in the Netherlands, Spain, Curaçao, and Bali. But with such big dreams came big headaches, as his old property management systems (PMS) just couldn’t keep up.

The Unmet Promise of Property Management Systems

Before finding AdvanceCM, Luc faced a constant battle with his existing PMS solutions. They were supposed to make life easier but often did the opposite. His previous systems were rigid and expensive, built more for one type of property, not Vastgoed-beheer’s diverse mix. This meant he often had to do things manually or buy extra, costly tools just to connect with popular booking sites like Airbnb.

“We had a lot of troubles,” Luc shared about his past experiences. “We had to do a lot of things.” As Vastgoed-beheer grew, these older systems started to slow down, or “lag too much,” as Luc described it. This wasn’t just annoying; it was a real roadblock to growth. 

Plus, getting help was a nightmare, leaving Luc feeling stuck when problems popped up. He desperately needed a PMS that could truly grow with him, simplify complex tasks, offer real support, and embrace new technology.

The Breakthrough: Discovering AdvanceCM

Luc’s search for a better way was long and frustrating. He experimented with numerous PMS options, including some American ones, but none provided the comprehensive package that Vastgoed-beheer required. Then, something clicked.

He stumbled upon AdvanceCM through a Google search. What caught his eye immediately was the promise of powerful features at a surprisingly good price. It seemed “way too good for the price you pay for it.” His initial call with the Tokeet sales team was a game-changer. That conversation turned his doubts into excitement, showing him that AdvanceCM had the capabilities and value he’d been searching for.

One of the biggest differences Luc noticed right away was how easy AdvanceCM was to set up. Unlike his past experiences, where connecting channels was a huge hassle, AdvanceCM provided a “very easy overview.”

The onboarding process was incredibly smooth, thanks to the AdvanceCM team. “We also had the first time, and the second time we also had support involved in the onboarding call, in which they explained everything and worked through everything, and that was very awesome,” Luc recalled. This hands-on help made him feel confident linking Vastgoed-beheer’s properties to various online travel agencies (OTAs).

But the support didn’t stop there. Luc is consistently amazed by how quickly the AdvanceCM team responds.

“It’s crazy,” he said, “we have been working with a total of four PMS systems, and all of them had a lot of limitations… the quick responses of the support. It’s crazy. I could never expect that a company with so many property managers and listings connected to it would have such good support even on Sundays, and yeah, that’s really blowing my mind.” This constant, reliable support has become a cornerstone of Vastgoed-beheer’s success with AdvanceCM.

Pioneering Automation: Vastgoed-beheer’s AI-Powered Future with AdvanceCM

Luc is also at the forefront of using AdvanceCM’s new AI features to make Vastgoed-beheer even more efficient. He’s starting with a trial phase, carefully testing how the AI responds to guest messages.

Currently, the system helps him “prepare AI to write a response before sending it.” This means he can review and tweak messages, ensuring they sound just right for Vastgoed-beheer’s guests. The next big step, which Luc expects to happen within a month, is to let the AI “automate messages without me approving it up front.”

One of the most exciting AI features for Luc is how it handles guest issues.“If there’s any issue upcoming or a guest mentions something, we get a special notification with, ‘Hey, watch out, there has been an issue that you can solve,’ and the message is automatically being sent to a maintenance guy,” he explained. This means Luc can skip manual steps, saving “a lot of time” and letting his team focus on more important tasks.

Beyond the Limitations: Why AdvanceCM is Vastgoed-beheer’s Strategic Advantage

Luc’s decision to switch to AdvanceCM was driven by a clear need to overcome the shortcomings of his previous systems. AdvanceCM offers solutions where others failed:

• Unmatched Versatility: Unlike rigid, hotel-focused systems, AdvanceCM handles Vastgoed-beheer’s diverse portfolio of hotels and holiday homes with ease.
• Cost-Effectiveness & Value: Luc found his old systems “very expensive” and “limited.” AdvanceCM, however, offers a “perfect combination” of competitive pricing and advanced features. “It sounds too good to be true, but it is,” he affirmed.
• Integrated Simplicity: No more needing to “add an additional channel manager into it.” AdvanceCM provides seamless channel management right out of the box.
• Reliable Performance & Scalability: The frustrating “lagging” issues Luc experienced with other American PMS systems as Vastgoed-beheer grew are a thing of the past. AdvanceCM delivers consistent speed and reliability, crucial for a growing business.

Luc emphasizes AdvanceCM’s intuitive design and impressive speed, which he finds “really satisfying,” making daily operations smoother for Vastgoed-beheer.

Strategic Integrations: Expanding Vastgoed-beheer’s Ecosystem

AdvanceCM’s ability to integrate with other essential tools further boosts Vastgoed-beheer’s efficiency. Luc has successfully integrated with Check-in for smooth self-check-ins, a feature the AdvanceCM team quickly implemented after his suggestion.

He also uses the Minute integration, which monitors noise levels and smoking in properties. If a threshold is crossed, it automatically sends a message to guests, proactively preventing issues. This combination of smart tools and automated messages is “awesome.” Luc is also keen on integrating with Key Data for advanced revenue management, a vital step for optimizing performance across his international properties.

The AdvanceCM Advantage: Innovation, Partnership, and Shared Growth

Luc’s experience with AdvanceCM goes beyond just a product; it’s a partnership. He values AdvanceCM’s commitment to continuous innovation. “I spoke with some of the salespeople and was like, ‘Hey, this would be awesome if you could implement it.’ Like it’s already on a list; it will come,” he noted. This proactive approach means his suggestions are heard and often lead to new features.

Vastgoed-beheer and AdvanceCM share a vision for “high-end” solutions and mutual growth. This synergy makes AdvanceCM a true partner for Luc, helping him achieve his ambitious goals.

Future Outlook

Luc Gold’s journey with Vastgoed-beheer perfectly illustrates the transformative power of choosing the right technology partner. AdvanceCM has revolutionized his operations, from simplifying setup to enabling advanced AI-powered automation. Luc’s deep satisfaction and willingness to advocate for AdvanceCM speak volumes about its impact on Vastgoed-beheer’s growth and efficiency.