We will get through this…
I hope that you and your families are safe as the world grapples with this unprecedented catastrophe.
These are very difficult times for our industry. The spread and impact of the coronavirus has taken most of us by surprise, and the government mandates of social distancing affects our businesses greatly. The COVID-19 pandemic is a challenge we must face together. We at Tokeet want to help our customers weather this storm as much as we can. Therefore, we are immediately implementing the following initiatives, no action is needed on your part.
What we are doing to help:
- Current paid customers with account addresses in Italy, with properties in Italy will be given the next six (6) months of their Tokeet subscription for free.
- Customers who previously committed to a yearly plan will receive a two-month extension on their contracts. Your extra months will be billed at the discounted rate when their time comes.
- The previously announced platform fee will be deferred indefinitely. In addition, the auto invoicing features will still be released as planned.
- New user trials will be extended from 15 to 30 days to allow a longer consideration window.
On our side, we are doing everything we can to ensure that the entire Customer Support, Product Management, and Engineering teams are working to help you. We have also opened a topic on our Community Board for discussing the impact of COVID-19 on our industry and what strategies can help us cope with it.
We hope that these measures will be helpful to you in maintaining your business health through these challenging times. As the pandemic progresses we will consider additional initiatives to help our customers and will follow-up with further announcements.
Best wishes,
Kwesi Steele
Tokeet CEO
Welcome to Tokeet’s Podcast — your trusted source for insights, trends, and strategies shaping the vacation rental industry. Each episode features expert interviews, data-driven analysis, and practical tips to help property managers grow their businesses, improve guest experiences, and stay ahead in a rapidly evolving market. Whether you’re new to short-term rentals or managing a large portfolio, tune in to stay informed and inspired.
Some days just don’t work for a guest arrival, whether it’s a holiday, a maintenance window, or a turnover day your team can’t cover. This episode walks through check-in and check-out restrictions, the most requested feature in AdvanceCM, now live in the Rentals module. You’ll hear how to block arrivals or departures for a date range, such as December 24 to 26, and how to allow check-ins only on the weekdays you choose. We also cover channel-specific rules, like keeping Airbnb to Friday and Saturday arrivals while direct bookings stay open through Sunday. Finally, we explain what to check before switching rules on, from existing reservations to sync time and visibility on booking sites.
Key Takeaways:
✅ Block check-ins or check-outs for any date range
✅ Limit arrivals to the weekdays you choose
✅ Set different rules for each booking channel
✅ Existing reservations stay unchanged
✅ More restrictions mean fewer guests can book, so review rules each season
Related Links:
Company: https://www.tokeet.com/Blogs: https://www.tokeet.com/blog/Blog: Check-in and Check-out Restrictions: How to Set Them in AdvanceCM 👉 https://blog.tokeet.com/check-in-and-check-out-restrictions/
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com
